An open collection of communication tools used in design processes that deal with complex systems. The tools are displayed according to the design activity, the kind of representation, the recipients and the contents of the project.

Representations

Texts
Graphs
Narratives
Games
Models
News
CUSTOMER JOURNEY MAPPING GAME

case study from Paul Kahn and Christophe Tallec

RentAThing

case study from Dave Chiu and David Hilhorst

BLUEPRINT+

case study from Andy Polaine, Roman Aebersold, Robert Bossart and Andrea Mettler

SERVICES FOR OLDER PEOPLE

case study from Domus Academy Research Center

MAPO DURE PLATFORM

case study from Joon Sang Baek