An open collection of communication tools used in design processes that deal with complex systems. The tools are displayed according to the design activity, the kind of representation, the recipients and the contents of the project.

Representations

Texts
Graphs
Narratives
Games
Models
News
FOLLOW-UP STUDY FOR T-MOBILE

case study from Stby

PHONE BATTLE

case study from DARC, Domus Academy Research & Consulting

NET-MAP

tool from Eva Schiffer

SEATTLE CHILDREN’S HOSPITAL PROCESS MAP

case study from Xplane

PHOTOGRAPHY TOUCHPOINTS MATRIX

tool and case study from Gianluca Brugnoli, FrogDesign