tool description

The aim of an offering map is to describe in a synthetic way what the service offers to its users. There is not a standard format for this tool: the offering could be described by words or could be illustrated by images, but most frequently it is visualized through a graph.
This instrument could support the elaboration of the service idea as well the development of some specific solutions, it could be a tool for the implementation of the concept but also for the communication of the service to the final user. In each one of these situations, the offering map will assume different configurations and languages with reference to the specific aims and receivers involved.

(2004) Sangiorgi, Daniela, Il Design dei Servizi come Design dei Sistemi di Attività: la Teoria dell’attività Applicata alla Progettazione dei Servizi, tesi di dottorato di ricerca in Disegno Industriale, tutor Giuliano Simonelli, relatore Elena Pacenti, co-relatore Stefano Maffei, Politecnico di Milano.