Representations

tool description

The mock up is a model, an illustration or a collage describing an idea. At the beginning of the design process, the mock up is mainly made through the use of photomontages, created with photos of existing situations, products or services combined with other elements.
During the next phases the mock up get more and more realistic, till they become real prototypes representing the main features of the project.

References: 
(2005) Moritz, Stefan, Service Design. Practical Access to an Evolving Field, tesi di dottorato di ricerca in Service Design, tutor Birgit Mager, Köln International School of Design.
CASE STUDIES
CASE STUDIES

1st SOURCE BANK

IDEO

In 2004 1st Source Bank hoped to increase the number of branches in its system 50% in a short period of time. The potential expansion prompted the bank to examine how it might change the customer experience before it invested in building new branches; this gave the development team permission to explore radically new service concepts. The team used mock-ups of the new banking concepts to simulate routine banking activities, testing solutions that support bankers in building relationships with their customers and bridge the gap between routine banking and episodic activities.