tool description

The aim of the motivation matrix is the understanding of the connexions between the different actors of the system. This is possible thanks to the elicitation of the motivation that each one of them has while participating in the system: each actor expresses what he needs or expects from the service.
The motivation matrix is an interesting means of investigation of the solution assuming the point of view of each stakeholder with his own interests.

(2007) Nicola Morelli, New Representation Techniques for Designing in a Systemic Perspective, paper presented at Design Inquires, Stokholm
(2005) François Jégou, Ezio Manzini, Anna Meroni, Design Plan. A Tool for Organising the Design Activities Oriented to Generate Sustainable Solutions, paper


François Jégou, Ezio Manzini, Anna Meroni

This sample is taken from the context of the HiCS (Highly Customized Solutions) EU Research, whose objective was to define methodological tools for supporting and guiding network of firms in the development of highly customized solutions. As this sample shows, the motivation matrix gathers the real partners involved in the solution and their expected benefits and makes the interactions between partners emerge in terms of synergies and potential conflicts that the designers have to investigate.