Representations

tool description

The system map is a visual description of the service technical organization: the different actors involved, their mutual links and the flows of materials, energy, information and money through the system.

References: 
(2007) Nicola Morelli, New representation techniques for designing in a systemic perspective, paper presented at Design Inquires, Stokholm.
CASE STUDIES
CASE STUDIES

FLICKR USER MODEL DIAGRAM

Bryce Glass

The Flickr model diagram proposed by Bryce Glass in 2005 describes the ecosystem and the full potential of the well-known photo-sharing service.
The map combines together text and pictograms in an effective visual representation: the use of colors, the different sizes of the objects and the way in which they are related inside the space of the visualization help reading the graph and understand the system.

TRAVEL GLOBAL | READ LOCAL

Eilidh Dickson, Copenhagen Institute of Interaction Design

Travel global | Read local is a library project for hotels and their guests. This sketch is a simple representation of the system, emphasizing the role of the subject involved -the visitor, the hotel guest, the library and the hotel- and the main features of the devices allowing the interaction with the service itself.

E-MEAL SYSTEM MAP

François Jègou

The “SystemMap” tool has been developed within the HiCS research project in order to support the representation of service solutions through the description of the system working. The tool is based on a given set of graphical elements -including objects, arrows and actions- that can be put together according to the specific service idea to visualize. The use of the same graphical set of elements allows a quick comparison between different concepts and the simplicity of the language ensures the comprehension also inside extended teams.

(2002) François Jégou, F. Manzini, E. Meroni, A. « Design plan, a tool for organising the design activities oriented to generate sustainable solutions » working paper, SusProNet conference, Amsterdam.

PORTA D'ACCESSO A ROMA ARCHEOLOGICA

DARC, Domus Academy Research & Consulting

DARC developed for Camera di Commercio di Roma a new concept for the improvement of the experience of tourists visiting Rome. The aim of the investigation was the identification of new strategies for accessing the historical and cultural heritage, strategies based on three crucial aspects: the attraction of people towards the less known but interesting areas of the city, the offering of instruments supporting the exploration of the place and the definition of tools for the sedimentation of the experience.
All the access points to the new system of services conceived was represented through this visualization, that includes every possible journeys through the offering and shows all the devices and infrastructures proposed to support those experiences with their roles and functionalities.